Privacy Policy

When you book our services, contact us, create or use a portal account, or subscribe to updates, we may collect personal information such as your name, email address, phone number, service address, billing address, contact form message, newsletter status, lead source, and account access details.

We collect booking and service details such as your requested cleaning date, preferred arrival windows, service type, home details, add-ons, access method, access instructions, special requests, promo codes, service status, assigned cleaner information, customer reviews, and related service notes.

Payment information is processed by Stripe. Clean Living Solutions LLC does not store full card numbers. We may store payment-related records such as Stripe customer IDs, payment IDs, saved payment method IDs, charge/refund status, invoices, receipts, payout records, and other billing references needed to operate the service.

We may collect job-related photos or short video clips of the service area for internal documentation, quality control, arrival or access confirmation, service verification, safety review, damage review, property condition assessment, or dispute resolution.

When you visit or use our website, booking flow, admin tools, or portals, we may automatically collect technical information such as IP address, browser type, device information, request details, session data, security events, rate-limit events, analytics events, and error logs.

We use your information to provide and manage cleaning services, process bookings and payments, confirm appointments, assign cleaners, support customer and cleaner portals, send transactional emails, and respond to support requests.

We use service photos and videos for internal operations, quality assurance, cleaner coordination, issue review, and recordkeeping. We use service photos or videos for marketing only when you have opted in to promotional media consent.

We may use reviews, ratings, service notes, and dispute information for quality assurance, cleaner feedback, service improvement, fraud prevention, safety review, and operational recordkeeping.

We use technical information to understand how visitors use our public website and booking flow, improve site performance and content, protect the website and portals, prevent fraud and abuse, verify bot-protection challenges, apply rate limits, troubleshoot errors, monitor system health, and secure user accounts.

If you opt in to marketing communications, newsletters, or promotional media use, we may send you promotions or use approved service media for marketing. You can opt out of marketing communications at any time.

If you apply to work with or provide services through Clean Living Solutions LLC, we may collect cleaner profile information such as name, email, phone, address, service areas, availability, internal notes, onboarding status, signed agreement records, IP address and user agent tied to electronic signing, uploaded files, tax readiness information, Stripe account status, identity verification status, background-check status, and payout records.

Cleaner information may be used to onboard contractors, verify eligibility, manage assignments, process payouts, prepare tax reporting, maintain compliance records, review disputes, and protect clients, cleaners, and Clean Living Solutions LLC.

Cleaner identity, payment, tax, and background-check information may be processed by third-party providers such as Stripe and background-check providers, including Checkr, where applicable.

We do not sell or rent your personal information to third parties.

We may share information with independent cleaning contractors who fulfill bookings, payment processors, email providers, database and authentication providers, media storage providers, bot-protection and security providers, background-check providers, error-monitoring providers, insurers, professional advisors, and legal authorities when needed to operate the service or comply with law.

We use service providers such as Supabase for database, authentication, and storage; Stripe for payments, saved payment methods, cleaner onboarding, payouts, and tax-related workflows; Resend for email delivery; Cloudinary for image and video storage; Cloudflare Turnstile for bot protection; Upstash Redis for rate limits, caching, and abuse prevention; Sentry for error monitoring; Google Analytics for public website measurement; and background-check providers, including Checkr where applicable.

Service photos and videos are not shared publicly or used in marketing unless you have provided promotional media consent. They may be shared internally with assigned cleaners, support staff, insurers, payment processors, or legal authorities when needed to operate the service, review a claim, resolve a dispute, or comply with law.

We take reasonable administrative, technical, and physical safeguards to protect your personal information, including encryption and secure servers with limited access.

We comply with the New York SHIELD Act and take our obligations under New York data protection law seriously.

No system is 100% secure, and while we do our best to protect your data, we cannot guarantee absolute security.

You may update or correct your personal information at any time by contacting us directly.

You can opt out of marketing emails by clicking 'unsubscribe' in any email we send.

If SMS messaging is enabled, you may opt out of marketing SMS at any time by replying STOP. Transactional service communications may still be sent where permitted or required to complete an active service relationship.

You may request access, correction, or deletion of your personal data, subject to records we need to keep for bookings, payments, tax, accounting, legal, fraud-prevention, safety, dispute, compliance, or security purposes.

Our website and portals use cookies, local storage, and session storage to support login sessions, account access, portal/admin separation, password reset and authentication recovery, promo banner preferences, promo validation, table/view preferences, and basic site functionality.

We may use Google Analytics on public website pages to measure visits, page views, referring sources, device and browser information, and general engagement with the website and booking flow.

We also use technical safeguards such as bot-protection checks, IP-based rate limits, security logs, and error monitoring to protect the website, payment flow, contact forms, promo validation, uploads, and authenticated portals.

You can disable cookies or storage in your browser settings, though booking, payment, login, portal, admin, promo, and security features may not function properly as a result.

We keep personal information for as long as needed to provide services, manage accounts, process payments and payouts, maintain booking history, support tax and accounting obligations, resolve disputes, prevent fraud, satisfy legal or insurance requirements, and operate our business.

Some records, including payment references, invoices, audit records, signed agreement records, cleaner compliance records, service history, and dispute documentation, may need to be retained even after a customer or cleaner stops using our services.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

Our services are intended for adults only. We do not knowingly collect personal information from children under the age of 13.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Updates will be posted on this page with a revised effective date. Continued use of our services after any update constitutes your acceptance of the revised policy.