Terms of Service

We provide residential cleaning services in supported ZIP codes in Manhattan, Brooklyn, Queens, as listed on our website or accepted by our booking form.

Service may be declined if conditions are unsafe, unsanitary, or otherwise not suitable.

All bookings must be made online or through approved channels.

Payment is due at the time of booking unless otherwise agreed.

Recurring services are billed automatically per session.

Prices may change; clients will be notified before changes take effect.

Your payment method may be securely saved by our payment processor to facilitate authorized future charges, including recurring sessions, cancellation fees, inaccessible-service fees, recurring commitment backcharges, approved additional charges, or other amounts described in these Terms.

Promotional codes are subject to eligibility requirements and may be limited in use, duration, or availability.

Discounts do not stack. If more than one discount is eligible, the highest eligible discount applies; recurring discounts win ties, and unused promo codes are not redeemed.

First-time customer codes (e.g. FIRSTCLEAN) are valid only for clients with no prior completed bookings.

Seasonal promotional codes are valid only during the applicable promotional period as published on our website.

Referral codes are for personal use only and may not be resold, transferred, or used fraudulently.

Discounts are applied to the base service cost only and do not apply to add-on services, extras, or applicable taxes.

We reserve the right to revoke a promotional discount and charge the standard rate if eligibility requirements are found to have been misrepresented.

To qualify for our discounted recurring rates, clients must complete a minimum number of cleanings: Weekly service requires 4 cleanings, Bi-Weekly service requires 4 cleanings, Monthly service requires 2 cleanings.

By booking a recurring service, you authorize Clean Living Solutions LLC to charge any difference between the discounted rate paid and the standard one-time rate to your payment method on file, should you cancel before completing the required minimum.

The backcharge will be calculated based only on sessions already completed at the discounted rate. Sessions not yet completed will not be charged.

If you cancel only one booking in a recurring series, the remaining series may continue. If you cancel the full recurring series before meeting the required minimum, future uncompleted sessions will not be charged as cleanings, but completed discounted sessions may be reviewed for the commitment backcharge described above.

If no valid payment method is on file at the time of cancellation, the outstanding balance will be invoiced and remains due within 14 days.

Clients are responsible for accurately representing the condition of their property at the time of booking.

A standard cleaning assumes the property is in a generally maintained condition. Properties with excessive clutter, heavy soiling, hoarding conditions, or buildup requiring significantly more time or effort than a standard clean are considered to require a deep clean.

If a cleaner arrives and determines the property condition exceeds what was booked, they will document the condition with photographs and contact Clean Living Solutions LLC before proceeding.

In such cases, Clean Living Solutions LLC reserves the right to: (a) apply an upcharge to reflect the additional time and effort required, (b) reschedule the appointment as a deep clean at the appropriate rate, or (c) decline to perform the service if conditions are deemed unsafe or unsanitary.

Clients who knowingly book a standard clean for a property requiring a deep clean may be charged the difference upon the cleaner's assessment, with or without prior notice.

Photographic documentation taken by the cleaner for condition assessment purposes is for internal use only and will not be shared publicly.

Cancellations requested more than 24 hours before the scheduled service window are free of charge.

Cancellations requested within 24 hours of the scheduled service window are charged 50% of the pre-tax service price.

If the cleaner arrives and cannot access the property, an inaccessible-service fee of 100% of the pre-tax service price applies.

Reschedules must be requested more than 24 hours before service, and the new date must still be at least 2 days out.

Cancellation and inaccessible-service fees are service-related charges calculated under these Terms and may be applied to the payment method on file automatically.

We reserve the right to reschedule services due to weather, staffing, or emergencies at no charge to the client.

Clients must ensure access to the property at the scheduled time.

If a cleaner arrives and cannot gain entry, the full pre-tax service price will be charged as an inaccessible-service fee.

Clients are responsible for securing pets in a separate room and storing valuables safely before the cleaner arrives.

Clean Living Solutions LLC is not liable for pets that interfere with the service or valuables left unsecured.

Issues must be reported within 24 hours of service completion.

We will make reasonable efforts to resolve concerns, including re-cleaning if appropriate.

Refunds are evaluated on a case-by-case basis and issued where we are unable to resolve the concern through re-cleaning.

We are insured but not liable for pre-existing damage, normal wear, fragile or high-value items not disclosed in advance, or allergic/medical reactions to standard cleaning products.

Our total liability for any claim shall not exceed the cost of the service performed.

Any damage believed to have occurred during a cleaning must be reported within 24 hours of service completion.

Claims must include a written description of the damage and photographic evidence submitted to our support team.

Claims reported after 24 hours may not be eligible for review.

We reserve the right to assess damage independently before issuing any resolution, repair, or compensation.

Clients may not photograph, film, or record cleaners without their prior consent.

The use of hidden cameras or recording devices during a cleaning session is strictly prohibited.

Clean Living Solutions LLC reserves the right to remove a cleaner from a property if recording without consent is suspected.

Security cameras in common areas are permitted provided the client discloses their presence at the time of booking.

Clean Living Solutions LLC and assigned cleaners may take job-related photos or short video clips during each service for internal documentation, quality control, arrival or access confirmation, service verification, safety review, damage review, property condition assessment, or dispute resolution.

Operational service photos and videos are separate from promotional media consent and may be captured even if you do not opt in to marketing use.

If you opt in to promotional media consent during booking or later through an approved channel, you authorize Clean Living Solutions LLC to use service photos or short video clips of the cleaned space for marketing or promotional purposes.

If you do not provide promotional media consent, service photos or videos may still be used internally as described above, but they will not be posted publicly or used in Clean Living Solutions LLC marketing.

After a completed service, clients may be invited to submit a rating or review through the customer portal or an approved review link.

Reviews must be truthful and based on your actual service experience.

Submitting a review records feedback on the completed booking and may be used internally for quality assurance, cleaner feedback, and service improvement.

By booking with Clean Living Solutions LLC, clients consent to receive service-related communications by email and, where SMS messaging is enabled, by text message, including booking confirmations, reminders, and updates.

Standard message and data rates may apply to SMS messages where SMS messaging is enabled.

Clients may opt out of marketing communications at any time by contacting us or using the unsubscribe option in any email.

Service-related messages such as booking confirmations cannot be opted out of while an active booking exists.

Our cleaners are independent contractors vetted, onboarded, scheduled, and coordinated by Clean Living Solutions LLC.

Clients who hire cleaners directly outside of Clean Living Solutions LLC within 12 months of introduction will be charged a referral fee of $500.

We collect and use client information for booking, scheduling, billing, service delivery, account access, cleaner coordination, quality assurance, reviews, service documentation, security, dispute resolution, legal compliance, and other purposes described in our Privacy Policy.

If SMS messaging is enabled, you may opt out of marketing SMS at any time by replying STOP. Transactional service communications may still be sent where permitted or required to complete an active service relationship.

We do not sell personal information. We may share information with service providers, assigned cleaners, payment processors, insurers, professional advisors, or legal authorities as described in our Privacy Policy.

Payment methods are stored securely via our payment processor and are never stored on our servers.

We may terminate services for non-payment, unsafe conditions, harassment, or repeated cancellations.

Outstanding balances remain due upon termination regardless of the reason for termination.

These Terms are governed by the laws of the State of New York.

Disputes shall be resolved in the courts of Kings County, New York.